Orders
We accept Visa, MasterCard and American Express.
Please check your spam folder first. If you still haven’t received it, contact us at support@remigousa.com, and we’ll resend the confirmation.
Unfortunately, changes cannot be made to an order that has already been processed. To cancel an order, please email support@remigo.eu as soon as possible. If your order has already shipped, we will charge a shipping fee for the cancellation.
Yes, once your order ships, you’ll receive a shipping confirmation email with a tracking link. You can track shipments within Europe and the U.S., but not for some overseas destinations.
U.S. orders include applicable state sales tax. Shipments outside the U.S. may incur additional customs fees, for which Remigo is not responsible.
Shipping
We typically process orders within 1-2 business days. Once your order has shipped, you’ll receive a notification with a tracking number.
Standard delivery takes 5-7 business days between the EU and the U.S. For international air shipping, delivery is estimated at 7-10 business days; sea shipping times vary.
Please allow 1-2 business days after receiving the shipping confirmation for tracking updates. If there’s still an issue, contact us with your order number.
Orders within Europe ship from our Slovenian warehouse. North American orders ship from our Connecticut warehouse.
Yes, we ship worldwide. However, our products contain Li-Ion batteries, which are classified as hazardous goods, which may limit some shipping options. For specific guidance, contact support@remigo.eu.
Returns
You can return any product within 30 days of purchase if it’s unused, in its original packaging, and new condition.
Return shipping costs are the customer’s responsibility. Returns from North America should be sent to our U.S. warehouse, while returns from the UK, EU, and other regions go to our Slovenian warehouse.
To start a return or exchange, email support@remigo.eu with your order number, reason for return, and product serial number (located near the tiller bracket). We’ll provide return instructions and recommend using a trackable shipping method.
Every Remigo product undergoes thorough quality control, but in case of an issue, our warranty covers manufacturing or material faults for two years from purchase. Follow the warranty process in the “Warranty Statement” included with your product.